This Privacy Policy describes how Snoown2K Labs ("we", "us", or "our") collects, uses, and protects your personal information when you use our website snoown2klabs.com and our services (collectively, the "Services").

1. Information We Collect

1.1 Information you provide directly

• Account information: username, email address, password (encrypted), preferences.
• Contact information: name, email, message content when you use our contact form.
• Service-related data: IMAP credentials (encrypted), profile configurations, contact lists you import.

1.2 Information collected automatically

• Technical data (IP address, browser type, operating system).
• Usage data (pages visited, features used, session duration).
• Cookies and similar technologies (see section 5).

2. How We Use Your Information

• To provide, maintain, and improve our Services.
• To authenticate your account and protect against unauthorized access.
• To respond to your inquiries and provide customer support.
• To send you service-related notifications (when you opt in).
• To comply with legal obligations.

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Consent: when you provide it explicitly (newsletter, optional features).
• Contract performance: to deliver the Services you have subscribed to.
• Legitimate interests: to improve and secure our Services.
• Legal obligation: to comply with applicable laws.

4. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share information only in the following limited cases:

• With service providers strictly necessary for our operations (hosting, payment processing) under confidentiality agreements.
• To comply with legal requirements or court orders.
• In case of merger, acquisition, or asset sale (you will be notified).

5. Cookies

We use technical cookies essential to the operation of the site (authentication, preferences). We do not use third-party advertising or tracking cookies.

6. Data Retention

We retain personal data only as long as necessary to provide the Services and meet legal obligations. Account data is deleted upon request or after 24 months of inactivity.

7. Your Rights (GDPR)

You have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict the processing of your data.
• Receive your data in a portable format.
• Withdraw your consent at any time.
• Lodge a complaint with a supervisory authority (CNIL in France).

To exercise these rights, contact us at connect@snoown2klabs.com.

8. Security

We implement appropriate technical and organizational measures (encryption, access controls, regular backups) to protect your data. However, no method of transmission or storage is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a prominent notice on our website.

10. Contact

For any questions regarding this Privacy Policy, please contact us at connect@snoown2klabs.com.